Shipping & returns.

Everything we sell is printed on demand: your order goes into production after payment and ships once printing is complete. Production typically takes 2–7 business days, and delivery typically takes another 3–8 business days within the US.

Most orders arrive within about two weeks. During busy periods, please allow up to 3 weeks. If your event has a hard date, order early: we show a delivery estimate at checkout so you can plan.

Standard shipping is $8.99 per group order, and free on orders over $199. Corporate storefront orders ship for $14.99, free over $199. The exact amount is always shown at checkout before you pay. Depending on the items, an order may arrive in more than one package (drinkware ships from a different facility than apparel).

We email you when your order ships, and tracking appears on the Orders tab of your event dashboard. Guests who provided an email receive updates for their own orders.

If anything arrives misprinted, damaged, or defective, we'll make it right with a free reprint or a refund of the affected items, your choice. Email support@getgroupmerch.com within 30 days of delivery with your confirmation number (it looks like GM-XXXXXX) and a photo of the issue, and we'll take care of it.

When a refund is approved (for a defect you've chosen a refund for instead of a reprint, a lost package, or a duplicate payment), it always goes back to the original payment method. Refunds are issued through our payment processor and typically appear on your statement within 5–10 business days of approval. We'll confirm by email when the refund is on its way.

Because every item is custom printed with your group's design, we can't accept returns or exchanges for sizing, color choice, or change of mind. Size charts are shown when sizes are picked: when in doubt, we recommend sizing up.

This never applies to our mistakes: misprints, damage, defects, and wrong-item errors are always covered by the reprint guarantee above.

If tracking shows your package is lost in transit, contact us and we'll send a replacement. If an order can't be delivered because the address entered at checkout was incomplete or incorrect, we can't guarantee a free replacement, but reach out and we'll do our best to help.

Anything else: email support@getgroupmerch.com or use the contact page.